Can I place an order over the phone?
We are unable to accept orders over the phone at this time.
Gift Cards:
The online store is unable to take gift cards.
If you know the product you are wanting to purchase you can contact one of our
stores and they may be able to ship that to you.
Paypal:
I wanted to pay using Paypal but it isn't working.
We are unable to accept Paypal at this time.
Air Fryers:
My air fryer quit working. What should I do?
Please send an email to customercare@alliedrich.net
I need a part for my air fryer. Who do I contact?
Please send an email to customercare@alliedrich.net
Cookware:
What is the warranty on the Paula Deen cookware?
We have two manufacturers for our cookware. Please try to determine which style you have.
Each manufacturer holds the warranty on their own products produced.
The speckled cookware was manufactured by Meyer. You can reach them at 1-888-298-1071
Our newer Hammered look cookware is manufactured by Allied Rich. You can contact them by sending an email to customercare@alliedrich.net They can only be reached by email.
Furniture:
I have a piece of Paula Deen furniture and am looking for a part. Who should I contact?
Universal Furniture at https://www.universalfurniture.com/contact
Recipes:
Who can help me with a recipe from one of Paula's cookbooks?
Paula’s website at www.pauladeen.com and use the Recipe tab.
Shipping costs:
How much will shipping cost?
Shipping charges vary due to the size, weight, and distance that the package will travel.
Carrier changes:
Why was my carrier changed to another one that I did not choose?
Sometimes your package may exceed the estimated box size and / or weight once we pack your items. This increases the cost of shipping which we do not want to pass on to the customer so we elect to change the carrier who will be closest to what you have paid for the shipping to cover that cost increase.
Returns:
How do I return an item?
Please contact us before returning any merchandise to ensure you are properly credited after your return arrives back at the warehouse.
865-722-1176
Option 1:
You can contact us for a return shipping label sent to you by email. You will print the label and take it to any UPS store to be returned to us.
Option 2:
Contact us by phone 865-722-1176 to let us know you need to return an item then take it to any carrier you wish to return it through and send to:
Hey Y'all Warehouse
3275 Newport Hwy
Sevierville , TN 37876
We do not pay for return shipping so if a return label is sent to you the cost of the shipping will be deducted from your refund.
How long does it take to get a refund?
Once your item has returned to us safely and in resellable condition a request for a refund is sent to our financial department. Normally the refund only takes a few days for us to complete however your bank has up to 30 days to complete the process.
Food:
Can I return food products?
Due to current situation with Covid at this time we will not accept returns on food.
How long does it take to process my order?
During non peak seasons it normally will only take 24-48 hours to process an order. If an order is placed after 1pm on a Friday it may not go out until the next business day which would normally be Monday. Orders are not processed on nights or weekends.
During peak holiday seasons such as Thanksgiving and Christmas there could be a delay of up to 4 days but not usually. Orders are processed as first in first out.
Lost / missing package:
My package has not arrived but shows that it was delivered. What can I do?
First thing is to contact your local carrier to see what they can tell you. The sooner you do this the more likely they will realize there has been a mistake and can correct it.
- Check to see if the carrier has hidden your package from people walking past your home.
- Check all around your home and with neighbors.
Also sometimes carriers will hit an incorrect button and mistakenly mark packages as delivered when they are still on the truck. Give it 2-3 days. If it still hasn't shown up contact us at 865-722-1176
I saw a product in the store but cannot find it online. How can I order it?
Call the store where you saw that product and see if they are able to ship it to you.
OR call us at 865-722-1176 to see if we can help locate that product.
The stores carry more products than we do online.
Paula Deen Club:
Email us at pdclub@pauladeen.com.
Paula Deen Magazine:
Call Hoffman Media at 1-211-933-5736
ShopHQ Orders:
Email ShopHQ or call 1-800-676-5523 for support on all items purchased through ShopHQ.
JTV Orders:
Email customercare@jtv.com or call 1-800-550-8393 for support on all items purchased through Jewelry Television.